Retail Customer Service Associate
About The Position
The Store Consultant delivers a positive customer experience by anticipating customer needs, suggesting alternatives, and providing solutions. The role requires knowledge of the Store’s business, including printing, signs and graphics, and shipping. The associate takes and coordinates orders, provides pricing and product information, and recommends appropriate FedEx Office products and services. The Store Consultant operates and maintains a variety of equipment, moves boxes and equipment, stocks materials and retail supplies, manages production queues and output, handles complex projects, and completes assigned tasks according to priority. The position also supports store operations, customer service, financial transactions, merchandising, safety, and quality initiatives.
Requirements
- High school diploma or equivalent education.
- At least 6 months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand throughout the shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability to bend and twist at the waist and knees consistently.
- Ability to communicate effectively with customers, vendors, and team members consistently.
- Ability to perform work activities requiring cooperation and instruction consistently.
- Ability to function in a fast-paced environment under substantial pressure consistently.
- Ability to maintain attention and concentration for extended periods consistently.
- Ability to work with minimal supervision consistently.
- Ability to report regularly to work and maintain established business hours; regular attendance may require presence at a physical location depending on the position’s scope and nature.
Responsibilities
- Follow supervisors’ instructions and assist other team members with store functions.
- Assist with training store team members.
- Use consultative behaviors to understand customers’ individual needs and recommend suitable products and services.
- Provide expertise in printing, signs and graphics, and shipping.
- Resolve customer problems quickly and to the customer’s satisfaction.
- Take complex customer orders using order systems and provide accurate pricing information.
- Assemble parcels and prepare goods for shipping, including wrapping, packing, weighing, and labeling items.
- Set up and operate printing, binding, and related equipment using customer-supplied media and documents.
- Maintain a safe, clean, and orderly store.
- Protect customer confidentiality and handle documents, media, and packages carefully.
- Process financial transactions using a point-of-sale terminal, including handling cash and making change.
- Clean, repair, and stock store printing and shipping equipment and supplies.
- Maintain current merchandising materials and ensure proper display of products and signage.
- Take preemptive action to prevent errors and waste.
- Complete required financial paperwork and potentially assist with sales reporting, close-outs, and bank deposits.
- Follow FedEx Office operating procedures and applicable legal, HR, safety, customer service, and security policies.
- Perform multiple tasks, develop job knowledge and skills, and work with minimal supervision.
- Adhere to team member and retail store standards.
- Suggest improvements to internal processes and possible solutions.
- Work with management to reduce costs and waste and optimize profitability.
- Apply quality concepts from training and support FedEx Office Quality initiatives.
- Perform other duties as needed or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
