Retail Associate Customer Service

Goodwill Of Central And Coastal Virginia•Virginia Beach, VA

About The Position

The Retail Associate Customer Service role supports Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate welcomes and assists customers, processes transactions, replenishes and rotates merchandise, and maintains clean, orderly sales-floor and checkout areas. The position has no supervisory responsibilities. A criminal background check is required. The associate is not required to drive as part of the job.

Requirements

No previous experience is required.
A high school diploma or GED is preferred; a combination of education and work experience may be considered.
Successfully pass a criminal background check.
Lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
Be available to work evenings and/or weekends as business needs dictate.
Follow Goodwill safety rules and regulations and applicable procedures for confidential information.

Nice To Haves

High school diploma or GED.

Responsibilities

Demonstrate an enthusiastic, positive attitude and treat customers courteously and with interest.
Promptly greet every customer upon entering the building, make eye contact and smile, and thank customers after transactions and as they leave.
Engage with customers on the sales floor and provide assistance when needed.
Process customer transactions quickly and accurately in accordance with cash-handling guidelines.
Help place fresh product on the sales floor and rotate stock.
Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
Keep the sales floor clean, neat, and orderly, and keep wrap desks free of clutter.
Maintain floor visual presentations, including houseware end caps, H-rack displays, and displays with low stock.
Bring store cleanliness issues to management’s attention when unable to address them.
Follow Goodwill safety rules and regulations.
Follow privacy procedures for protecting confidential information that may be accessed in the role.