Retail Customer Service Associate

Federal Express Corporation • Queen Creek, AZ

1d

About The Position

The Store Consultant delivers a positive customer experience by anticipating customer needs, suggesting alternatives, and providing solutions. The role requires knowledge of the store’s business, including printing, signs and graphics, and shipping. The associate takes orders, coordinates store activities, provides pricing and product information, and recommends appropriate FedEx Office products and services.

The position also involves operating and maintaining store equipment; moving boxes and equipment; stocking materials and supplies; managing production queues and output; handling complex projects; and completing assigned tasks according to priority. The associate follows store procedures and policies, supports team members, and contributes to quality, customer experience, business excellence, and profitability.

Requirements

• High school diploma or equivalent education.
• At least 6 months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand throughout the shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend and twist at the waist and knees consistently.
• Ability to communicate effectively with customers, vendors, and team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment under substantial pressure.
• Ability to maintain attention and concentration for extended periods.
• Ability to work with minimal supervision.
• Ability to report regularly and maintain established business hours.

Responsibilities

• Follow supervisors’ instructions and assist other team members with store functions.
• Assist in training store team members.
• Understand customers’ individualized needs and provide consultative service and product recommendations across printing, signs and graphics, and shipping.
• Resolve customer problems quickly and to the customer’s satisfaction.
• Take complex customer orders using order systems and provide accurate pricing information.
• Prepare parcels for shipping by wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and related equipment using customer-provided media and documents.
• Maintain a safe, clean, and orderly retail store.
• Protect customer confidentiality and carefully handle documents, media, and packages.
• Process financial transactions using a POS terminal, including handling cash and making change.
• Clean, repair, and stock retail printing and shipping equipment and supplies.
• Maintain current merchandising materials and ensure retail products and signage are properly displayed.
• Take preventive action to reduce errors and waste.
• Complete required financial paperwork and assist with reporting, including daily sales, close-outs, and bank deposits.
• Follow FedEx Office procedures and legal, HR, safety, customer service, and security policies.
• Perform multiple tasks, develop knowledge and skills, and work with minimal supervision.
• Adhere to team member and retail store standards.
• Suggest internal process improvements and possible solutions, help reduce costs and waste, apply quality concepts from training, and support FedEx Office Quality initiatives.
• Perform other duties as needed or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED