Retail Associate Customer Service

Goodwill Of Central And Coastal Virginia•Chesapeake, VA

About The Position

The Retail Associate Customer Service position supports Goodwill’s mission by providing excellent customer service and helping maintain the store’s appearance. The associate welcomes and assists customers, processes transactions, stocks and rotates merchandise, and keeps the sales floor and wrap desks clean, orderly, and visually appealing. The role has no supervisory responsibilities. A high school diploma or GED is preferred, though a combination of education and work experience may be considered; no prior experience or professional certification is required. The associate must pass a criminal background check and is not required to drive for work. Associates must follow Goodwill safety rules and procedures for protecting confidential information. The role requires lifting up to 50 pounds, with frequent lifting or carrying of items up to 25 pounds, and work in a moderate environment with occasional exposure to temperature extremes, noise, fumes, or dust. The associate must be available for evenings and/or weekends as business needs dictate and must work at least two closing shifts, from 2:30 p.m. to 8:30 p.m.

Requirements

High school diploma or GED preferred; a combination of education and work experience may be considered.
No previous experience required.
No professional certifications required.
Must successfully pass a criminal background check.
Must be able to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
Must be available to work evenings and/or weekends as business needs dictate.
Must work at least two closing shifts from 2:30 p.m. to 8:30 p.m.
Must follow Goodwill safety rules and procedures for handling confidential information.

Nice To Haves

High school diploma or GED.

Responsibilities

Demonstrate an enthusiastic, positive attitude and treat customers courteously and with interest.
Greet each customer promptly upon entering the building, make eye contact, smile, and thank customers at the end of transactions and when they leave.
Engage with customers on the sales floor and offer assistance when needed.
Process customer transactions quickly and accurately in accordance with cash-handling guidelines.
Help put fresh products on the sales floor.
Help rotate stock.
Understand the store’s Round Up goal and meet the individual goal assigned by the store manager.
Keep the sales floor clean, neat, and orderly.
Keep wrap desks free of clutter.
Maintain floor visual presentations, including houseware end caps, H-rack ends, and displays with low stock.
Notify management of store cleanliness issues that the associate cannot address.
Follow Goodwill safety rules and regulations.
Follow applicable procedures to protect confidential information and its privacy and security.