T-Mobile Retail Associate Manager RONKONKOMA - Ronkonkoma Ave | NY

Arch Telecom • Ronkonkoma, NY

1d

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Retail Associate Managers (RAMs) work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm for products and services, focus on customer needs, and build new and lasting customer relationships by identifying needs, demonstrating technology, and recommending device and service solutions. This is a learning role that includes building skills with the team and assisting the Retail Store Manager with operational duties.

The RAM helps customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrates current technology; and offers personalized solutions, including accessories and Internet of Things devices. The role also includes guiding customers through purchases, using digital tools to demonstrate coverage and services, and learning store processes, systems, and resources. RAMs partner with employees in other channels to resolve issues, create a seamless customer experience, and identify and hand off small-business leads.

This is a full-time, 40-hour-per-week position. The posting lists competitive hourly pay, bonus earnings, automatic raises tied to attainable milestones, career advancement opportunities, an Employee Stock Ownership Program, and health benefits for full-time employees.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership, competitive drive, and confidence in a fast-paced sales environment.
• Willingness to lead the team, share best practices, serve customers, and resolve issues.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with teammates and customers.
• Prior wireless sales experience.

Responsibilities

• Provide a best-in-class customer experience and build customer loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Learn and use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer-service channels to resolve issues and deliver a seamless customer experience.
• Identify and hand off small-business leads.
• Share best practices, support teammates, and contribute to the company’s success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED