T-Mobile Retail Associate Manager MILLER PLACE | NY-25A

Arch Telecom•Miller Place, NY

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Retail Associate Managers (RAMs) work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s Core Values. They create enthusiasm for products and services, focus on customers’ needs, build relationships, and educate customers about wireless devices and services. This is a learning role: the RAM develops required skills while assisting the Retail Store Manager with operational duties. The role combines customer service, sales, team leadership, and store operations. RAMs help customers continue their shopping journey, explore their needs, compare and demonstrate technology, and find personalized device, service, accessory, and Internet of Things solutions. They use digital tools to explain network coverage and plans, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and work with colleagues across channels to resolve issues and identify small-business leads.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Strong communication skills with customers and team members.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness with operational, financial, and performance management.

Nice To Haves

Prior wireless sales experience.

Responsibilities

Provide a high-quality customer experience and build customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of in-store technology.
Recommend personalized devices, service plans, accessories, and Internet of Things products through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate network coverage and explain plans and services.
Inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared team accountability.
Lead and support the team by sharing best practices and helping resolve customer issues.