T-Mobile Retail Store Manager MILLER PLACE | NY-25A

Arch Telecom•Miller Place, NY

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager creates energy and excitement around products and services, prioritizes customer needs, and builds and deepens customer relationships by identifying needs and recommending device and service solutions. The role oversees store functions and team performance to meet or exceed sales goals, including sales, inventory, and implementation of store programs and initiatives. The manager leads by example in providing customer service, demonstrating technology, using digital tools, completing training, resolving customer issues, and partnering with colleagues across channels. The position requires full-time availability for 45 hours.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time (45 hours).
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive and willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness with operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and serve as a brand ambassador.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology.
Oversee store functions, including sales, inventory, and implementation of store programs and initiatives, to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Provide customer service and address sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues, create a seamless customer experience, and hand off small-business leads.
Build strong peer relationships and contribute to shared company success.