T-Mobile Retail Sales Associate MILLER PLACE | NY-25A

Arch Telecom • Miller Place, NY

1d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work on a retail team to represent the T-Mobile brand and deliver an engaging customer experience. They build relationships with customers, learn to identify their needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with training intended to prepare associates for promotion to Mobile Expert.

Associates help customers continue their shopping journey, explore their individual needs, and experience current technology through in-store demonstrations. They provide personalized recommendations that may include devices, service plans, accessories, and Internet of Things products. Associates use digital tools to explain network coverage, plans and services, and device or account troubleshooting, and complete training on the store experience, systems, processes, and reference resources.

The role also involves collaborating with business and customer service employees to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and build strong peer relationships. Associates are expected to balance customer experience with performance goals and contribute to a positive, accountable team environment.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20 or more hours).
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience preferred.

Responsibilities

• Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
• Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with business and customer service employees to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED