T-Mobile Retail Sales Associate RONKONKOMA - Ronkonkoma Ave | NY

Arch Telecom•Ronkonkoma, NY

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: associates develop the skills and expertise needed to become Mobile Experts after completing training. The role focuses on providing a high-quality customer experience while learning customer service and sales skills. Associates help customers continue their shopping journey, demonstrate technology, recommend tailored devices, plans, accessories, and Internet of Things products, and guide customers through purchases. They use digital tools to explain coverage and services and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, systems, processes, and resources, and collaborate with colleagues across channels to resolve customer issues and identify small-business leads.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore individual customer needs and demonstrate technology in-store.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans, services, and device or account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across channels to provide a seamless customer experience and resolve issues.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to team success.