Retail Sales – Part Time

Lowe's Home Centers•Bloomington, IN

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find suitable products and services for home improvement projects. The role involves listening to customers, answering questions, locating and selecting merchandise, occasionally loading merchandise, organizing and replenishing products, and helping customers through shopping or checkout. Daily duties vary by department and may include preparing merchandise to meet customer needs, such as mixing paint, cutting pipe, wood, drywall, or blinds. Associates may cross-train in other store areas and are assigned to a department based on hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role may involve working indoors and outdoors in varying weather conditions, including extreme heat or cold, wet, damp, humid, windy, or drafty environments. Associates may encounter constant or intermittent noise and moving or shaking objects and equipment. Lifting requirements vary; single lifts are limited to 75 pounds, with team lifts used minimally starting at 75 pounds or when needed. Powered equipment is to be used as required, with proper training or assistance from a trained coworker. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

Six months of retail and/or customer service experience.
Bilingual skills.
A trade-related certification relevant to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other store areas to help deliver customer service.
Prepare department merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.