Retail Commission Sales Associate
Macy's • Montclair, CA3d • Onsite
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Retail Commission Sales Associate - Fine Jewelry, Montclair Plaza - Flex
Macy's•Montclair, CA
•Onsite
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also involves promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and maintain operational excellence. Daily work includes preparing and maintaining the sales floor, learning about new products and promotions, assisting customers, processing and replenishing stock, updating signs and pricing, supporting merchandise moves, and sharing loyalty benefits. The position requires availability for days, evenings, weekends, and holidays. All schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s states that full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week. This posting is for a Flex role and does not state a set weekly schedule.
Requirements
- 1–2 years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming and supportive shopping experience.
- Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment are required.
- Frequent use of computers and other technology, including cash registers, is required.
Responsibilities
- Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend items suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass sales goals, including client and protection plan goals.
- Promote loyalty, warranty, and credit programs, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
- Maintain merchandise security and comply with asset protection requirements.
- Support sales events and special events, and participate in vendor training and education.
- Keep the sales floor clean, organized, and shoppable, and collaborate with teammates to achieve store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
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