Retail Contingent

Tapestry•Woodburn, OR

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, supporting the brand commitment to customer service. The role creates a positive customer impression through friendly, efficient cash-wrap interactions and a well-maintained sales floor. Accurate work supporting the flow of product from receipt through point of sale is essential. The associate welcomes and assists customers, supports sales-floor activity, operates point-of-sale systems, and helps maintain cash-wrap organization. The role also supports shipment processing, stock management, replenishment, visual merchandising, housekeeping, and Loss Prevention standards. Associates serve as brand ambassadors and may support social media engagement and customer-information capture where permitted. The schedule must be flexible to meet business needs, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays. The role requires regular lifting of at least 25 pounds, occasional lifting up to 50 pounds, and the ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash-register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer-service skills.
Strong English-language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds; ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate POS systems accurately, maintain an organized cash wrap, and handle cash and media in accordance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.