Retail Contingent

Tapestry • Barstow, CA

4d

About The Position

The Sales Support Associate is integral to the store’s success and efficiency, supporting the brand’s customer-service commitment through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. The role supports the movement of products from receipt through point of sale, while providing customers with welcoming, personalized assistance. Associates also support store operations, product presentation, and sales-floor activities.

Requirements

• At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
• A combination of education and experience will be considered.
• Current knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).
• Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
• Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

• Previous experience in a luxury retail service environment.

Responsibilities

• Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
• Represent the brand internally and in the local market, including supporting social media engagement.
• Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and media according to policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish the sales floor, and carry out visual merchandising updates.
• Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed