Retail Contingent

kate spade new york•Hilton Head Island, SC

2d•$15 - $20

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency. The role supports Coach’s brand commitment through friendly, efficient customer interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate work supporting product flow from receipt through point of sale is essential. The position also supports customer service, sales floor operations, shipment processing, inventory replenishment, visual merchandising, and store housekeeping.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and competition in the marketplace.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous retail experience in a luxury retail service environment.
Current knowledge of fashion trends and competition in the marketplace.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador within the store and local market, and support social media engagement.
Operate the point-of-sale system accurately, keep the cash wrap organized, and handle cash and other payment media in accordance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.