T-Mobile Retail Associate Manager MEDFORD | Route 112

Arch Telecom • Medford, NY

1d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Retail Associate Managers work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, prioritize customer needs, and build new and lasting customer relationships by identifying needs and recommending device and service solutions.

This is a learning role. The Retail Associate Manager develops sales and customer-service skills while helping the Retail Store Manager with operational duties and coaching. The role includes assisting customers throughout their purchasing journey, demonstrating technology, recommending personalized solutions, using digital tools to explain coverage and services, and completing training on store processes and systems. Team members also collaborate with colleagues across business and customer-service channels to resolve customer issues and identify small-business leads.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership ability and confidence in a fast-paced sales environment.
• Competitive drive.
• Effective operational, financial, and performance management skills.
• Strong communication skills with customers and team members.
• Willingness to lead the team, share best practices, serve customers, and resolve issues.

Nice To Haves

• Prior wireless sales experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and demonstrate in-store technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Share best practices and help lead the team while serving customers and resolving issues.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED