T-Mobile Retail Associate Manager MEDFORD | Route 112
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Retail Associate Managers (RAMs) work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: RAMs develop their skills with their team while assisting the Retail Store Manager with operational duties. The RAM learns customer-service and sales skills while delivering a high-quality customer experience and building customer loyalty. The role includes helping customers continue shopping journeys begun online, through Customer Care, or in store; demonstrating technology; identifying needs and recommending personalized devices, plans, accessories, and Internet of Things products; and guiding customers through purchases. RAMs also learn digital tools, coverage and service offerings, device and account inspection, review and troubleshooting, and in-store systems and processes. RAMs assist with daily operations and coaching, work with employees across business and customer-service channels to resolve customer issues and create a seamless experience, and identify and hand off small-business leads. The position is full-time, 40 hours per week, at the Medford, New York Route 112 location. Pay is listed as $19.00–$30.00 base plus commission per month.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Leadership ability and willingness to lead teammates, share best practices, serve customers, and resolve issues.
- Competitive drive and confidence in a fast-paced sales environment.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with teammates and customers.
Nice To Haves
- Prior wireless sales experience.
Responsibilities
- Deliver customer service and a high-quality in-store customer experience that builds loyalty.
- Help customers continue their shopping journey from online, Customer Care, or in-store interactions.
- Explore customer needs and demonstrate technology and products in store.
- Recommend personalized device, service-plan, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
