T-Mobile Retail Sales Associate MEDFORD | Route 112

Arch Telecom•Medford, NY

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand, create excitement around products and services, and focus on customer needs. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert. The associate provides a high-quality customer experience, builds customer loyalty and relationships, and learns to identify needs and recommend devices, services, and accessories. The role involves demonstrating technology, guiding customers through purchases, using digital tools to explain coverage and services, and supporting device and account inspection, review, and troubleshooting. Associates complete training on store experiences, processes, systems, and reference resources, and collaborate with colleagues across channels to resolve customer issues and identify small-business leads. The position requires full-time (40 hours) or part-time (20+ hours) availability. The posting lists Medford | Route 112 as the location.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience.

Nice To Haves

Retail-environment experience is preferred.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to learn and share best practices with peers and store leaders.
Ability to balance customer experience and performance goals.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of technology in the store.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.