T-Mobile Retail Sales Associate MEDFORD | Route 112
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: associates develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey across online, customer-care, and in-store channels; exploring their needs through questions and hands-on product demonstrations; and recommending personalized device, service, accessory, and Internet of Things solutions. Associates use digital tools to explain coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, skills, and reference resources. Associates work with retail peers, store leaders, and employees in business and customer-service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and share accountability for company success. The position calls for patience, honesty, empathy, a willingness to learn, and the ability to balance customer experience with performance goals. Full-time (40 hours) or part-time (20+ hours) availability is required.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer-service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and develop customer-advocacy skills and meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Help customers continue their shopping journey across online, customer-care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across retail, business, and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
