T-Mobile Retail Store Manager MEDFORD | Route 112

Arch Telecom•Medford, NY

3d•$60,000 - $120,000•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager creates energy and excitement around products and services, leads by example in a fast-paced sales environment, and prioritizes customer needs through meaningful connections and personalized recommendations. The role oversees store functions including sales, inventory, and implementation of store programs and initiatives. The manager helps customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrates technology and solutions; and ensures the store meets or exceeds sales goals. The manager also supports a high-quality customer experience through digital tools, training, issue resolution, and collaboration with employees across business and customer service channels.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.

Nice To Haves

Leadership ability and a competitive drive.
Confidence succeeding in a fast-paced sales environment.
Ability to lead a team while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with both team members and customers.

Responsibilities

Lead the retail team by example, sharing best practices and representing the T-Mobile brand and Arch Telecom’s core values.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store functions, including sales, inventory, and implementation of new store programs and initiatives.
Meet or exceed store sales goals and recommend personalized device, service, accessory, and Internet of Things solutions.
Approach customer service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experiences, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and foster shared accountability for company success.