T-Mobile Retail Store Manager MEDFORD | Route 112

Arch Telecom•Medford, NY

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Retail Store Manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s core values, and creates an energetic, customer-focused store environment. The manager builds customer relationships, identifies individual needs, and educates customers about devices, plans, services, accessories, and connected technology. The role oversees store sales, inventory, and the rollout of programs and initiatives to meet or exceed sales goals. The manager leads by example in delivering personalized solutions, demonstrating technology and digital tools, and ensuring a high-quality in-store experience. The manager also completes required training and partners with employees across business and customer service channels to resolve issues, identify small-business leads, and support shared accountability for company success.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for a full-time, 45-hour workweek.
Leadership ability and confidence in a fast-paced sales environment.
Ability to share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with teams and customers.

Responsibilities

Lead the retail team by example and share effective practices while serving customers.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology in the store.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Maintain a high-quality store experience and address customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues, create a seamless customer experience, and identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.