Retail Sales Associate - Womens Shoes, Westfield Valley Fair - Full Time

Macy's • Santa Clara, CA

2d • Onsite

About The Position

As a Retail Selling Colleague in the Women’s Shoes department, you combine goal-oriented selling with genuine hospitality to create personalized shopping experiences. You learn about customers’ needs, recommend appropriate products and services, share product knowledge, and build customer trust and loyalty while working toward sales goals. The role includes helping customers on the sales floor and in fitting rooms, acquiring new customers by opening credit accounts and sharing loyalty program benefits, and maintaining a clean, organized, inviting, and shoppable space. You also support merchandise moves, recover the sales floor and fitting rooms, and update signs and pricing. Colleagues collaborate with teammates, stay informed about new arrivals, trends, promotions, and sales goals, and work to achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to work toward daily sales goals.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Welcome customers and create friendly, personal conversations to understand their needs and build relationships.
• Offer personalized product recommendations and information about products and services.
• Work toward daily sales goals and use customer engagement and selling behaviors to drive performance.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Maintain a clean, organized, and inviting sales floor and fitting rooms by recovering merchandise and supporting merchandise moves.
• Update signs and pricing as needed.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Collaborate with teammates and contribute to individual and store results.
• Complete customer transactions using electronic devices and register equipment.
• Thank customers and help ensure they have what they need before they leave.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed