Retail Sales Associate - Womens Shoes, Lehigh Valley - Full Time

Macy's•Whitehall, PA

1d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about each customer’s needs, provide personalized recommendations, and connect customers with relevant products and services. Through product knowledge, customer engagement, and effective selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. The role includes more than cashiering: you also help keep the sales floor and fitting rooms clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and keeping current on trends and promotions. During the day, they welcome customers, build personal relationships, recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and provide a sincere closing to each interaction. Colleagues support one another and work collaboratively to improve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoys meeting people, learning about them, and sharing information.
Resourcefulness and willingness to start a new venture and adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Welcome customers and create friendly, personal conversations to build customer relationships.
Understand customer needs and provide personalized product and service recommendations.
Use product knowledge and effective selling behaviors to meet sales goals and encourage customer loyalty.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits and ensure customers have what they need before ending the interaction.
Collaborate with colleagues and support individual and store results.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice