Retail Selling Support Associate - Womens Clothing, Lehigh Valley - Full Time

Macy's•Whitehall, PA

4d•Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support Associate, you help customers express their personal style and make fashion inspiring through genuine, engaging service. You circulate the sales floor to understand customer needs, share product knowledge and loyalty program benefits, and guide customers through a seamless shopping experience. You also support fitting room and sales floor upkeep, merchandise standards, and fulfillment, helping maintain a clean, organized, shop-ready environment. The role emphasizes hospitality, selling, teamwork, achieving sales goals, and creating meaningful customer experiences. At the start of the day, colleagues prepare the sales floor, review sales goals, and learn about new arrivals, top-selling items, trends, and promotions. During the day, they welcome customers, build relationships through personal conversations, recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty benefits, ensure customers have what they need, and finish interactions with a sincere thank-you. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Availability is required for days, evenings, weekends, and holidays.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Circulate the sales floor to identify and respond to customer needs.
Welcome customers and create friendly, personal conversations that build customer relationships.
Use product knowledge, awareness of trends, and information about new arrivals and promotions to engage, educate, and sell.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Maintain merchandise standards and recover the sales floor and fitting rooms.
Update signs and pricing and support merchandise moves as needed.
Assist with fulfillment and help keep the shopping space clean, organized, inviting, and shop-ready.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Support teammates through honest, caring, and collaborative work.
Ensure customers have what they need and end interactions with a sincere thank-you.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.