Retail Selling Support Associate - Womens Clothing, Lehigh Valley - Full Time

Macy's•Whitehall, PA

4d•$15 - $20

About The Position

As a Macy’s Women’s Clothing Selling Support colleague, you help customers express their personal style and make fashion inspiring. With a focus on hospitality, awareness of trends, and product knowledge, you build genuine connections, circulate the sales floor to understand customer needs, explain loyalty-program benefits, and guide customers through a seamless shopping experience. You deliver service while maintaining merchandise standards, supporting fitting-room and sales-floor upkeep, assisting with fulfillment, and helping keep the shopping space clean, organized, and inviting. The role emphasizes selling, achieving goals, teamwork, and creating positive customer experiences. Colleagues prepare the sales floor, review sales goals and information about new arrivals, best sellers, trends, and promotions, and engage customers in friendly conversations. During the day, they recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, share loyalty benefits, and ensure customers have what they need. Colleagues support one another through honesty, care, and collaboration, and work to improve and achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales-goal challenges.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Welcome customers and create friendly, personal conversations that build customer relationships.
Understand customers’ needs, share product knowledge and current trends, and guide them through their shopping journey.
Share loyalty-program benefits and acquire new customers by opening credit accounts.
Work toward daily sales goals and contribute to individual and store results.
Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting upkeep.
Update signs and pricing and assist with merchandise moves.
Assist with fulfillment and help maintain merchandise standards.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Collaborate with and support colleagues.
Thank customers and ensure they have what they need before they leave.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice