Retail Sales Associate, Westfield Valley Fair - Full Time

Macy's • Santa Clara, CA

1d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with suitable products and services, and use product knowledge and a personal approach to build trust, meet sales targets, and inspire loyalty. The role includes helping maintain a clean, organized, and inviting sales floor and fitting rooms.

Colleagues review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers through warm greetings and friendly conversations. They recover sales-floor and fitting-room areas, update signs and pricing, support merchandise moves, share loyalty program benefits, and provide a sincere thank-you. Teamwork, honesty, care, collaboration, continuous improvement, and achieving individual and store results are important parts of the role.

This is a full-time position at Westfield Valley Fair. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Ability to adapt to changing priorities and be resourceful.
• Ability to work independently and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Engage customers with genuine hospitality and personalized recommendations based on their needs.
• Use product knowledge and smart selling behaviors to achieve sales goals and targets.
• Build customer relationships and encourage loyalty through friendly, personal conversations.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Keep the sales floor and fitting rooms clean, organized, and shoppable by recovering areas and supporting merchandise moves.
• Update signs and pricing as needed.
• Share loyalty program benefits, ensure customers have what they need, and provide a sincere thank-you.
• Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed