Retail Fragrances Sales Support Associate - Prada/YSL, Westfield Valley Fair - Full Time

Macy's • Santa Clara, CA

3d • $20 - $30 • Onsite

About The Position

The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items, while contributing to the success of the department. The role also includes fulfillment and other duties as necessary. The associate supports both digital and in-store customers, maintains fragrance inventory and presentation, and participates in sales-driving activities. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
• Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Color vision.

Responsibilities

• Provide exceptional service to in-store and digital customers, partnering with others when needed to meet customer needs.
• Explain and demonstrate fragrance use through actual application or card application.
• Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
• Attend product training classes and seminars.
• Ensure proper presentation, organization, storage, and replenishment of stock.
• Participate in pre-selling and sales-driving events to maximize sales.
• Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
• Keep the work area free from hazards and work safely.
• Follow asset protection, inventory control, compliance, hygiene, and shortage-prevention procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.
• Perform fulfillment and other duties as necessary.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED