Retail Fragrances Sales Specialist - Prada/YSL, Westland - Full Time

Macy's•Hialeah, FL

1d•$15 - $20

About The Position

The Fragrance Selling Specialist (FSS) provides professional customer service by selling and demonstrating fragrances and related items, completing transactions through the point-of-sale system, and contributing to department success. The role also includes fulfillment and other duties as needed. The specialist offers personalized fragrance recommendations that reflect customers’ styles, moods, and preferences, and explains fragrance notes, layering techniques, and usage to build customer confidence and trust. Colleagues are typically scheduled for 30 or more hours per week when full-time. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexibility for retail hours, including day, evening, weekend, and/or holiday shifts. The role involves lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. It also requires frequent use of computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Requirements

High school diploma or equivalent.
1–2 years of related experience.
Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness and ability to adapt quickly to changing priorities.
Ability to work independently and as part of a team.
Ability to engage customers warmly and knowledgeably, assess their needs, and recommend products.
Strong selling skills focused on sales goals, customer loyalty, and acquiring new customers.
Ability to work a flexible retail schedule, including day, evening, weekends, and/or holidays.
Ability to lift at least 50 pounds.
Ability to stand for at least two consecutive hours.
Ability to perform frequent reaching, including above eye level, as well as stooping, kneeling, crouching, and climbing ladders.
Color vision.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide exceptional customer service to digital and in-store customers, making appropriate partnerships when necessary.
Explain and demonstrate fragrance use through actual application or card application.
Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
Attend product training classes and seminars.
Participate in pre-selling and sales-driving events to maximize sales.
Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
Keep the work area free from hazards and work safely.
Follow asset protection, inventory control, compliance, shortage, and hygiene procedures.
Foster an environment of acceptance and respect, building authentic connections with colleagues, customers, and communities.
Maintain dependable attendance and punctuality.
Build customer relationships through personalized conversations that encourage repeat visits and long-term loyalty.
Engage customers, identify their needs, and recommend products to improve their shopping experience.
Meet and exceed daily sales goals through strong selling behaviors, exceptional service, and POS transactions.
Promote loyalty programs and open credit accounts while explaining their benefits.
Use clienteling and digital selling tools to maintain customer relationships, promote launches, and encourage return visits.
Participate in sales events, new product launches, and promotions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.