Retail Fragrances Sales Specialist - Prada/YSL, Westland - Full Time

Macy's • Hialeah, FL

2d • Onsite

About The Position

The Fragrance Selling Specialist provides professional customer service by selling and demonstrating fragrances and related items, completing transactions through the POS, and contributing to the success of the department. The role also includes fulfillment and other duties as necessary. The specialist offers personalized fragrance recommendations based on customers’ style, mood, and preferences, and demonstrates product knowledge such as fragrance notes, layering techniques, and usage. Colleagues may be scheduled for 30 or more hours per week when full-time; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
• Ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to engage customers warmly, assess their needs, and recommend suitable products.
• Strong selling skills, with a focus on sales goals, customer loyalty, and acquiring new customers.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
• Ability to lift at least 50 pounds and perform the physical activities described for the role.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide exceptional customer service to in-store and digital customers, partnering with others when needed.
• Explain and demonstrate fragrance use through direct application or fragrance cards.
• Partner with the Fragrance Counter Manager or CSX Manager on inventory and other inaccuracies.
• Attend product training classes and seminars.
• Participate in pre-selling activities, sales-driving events, product launches, and promotions.
• Process new receipts, damages, testers, and returns to vendors in a timely manner.
• Keep the work area free from hazards and work safely.
• Follow asset protection, inventory control, compliance, shortage-prevention, and hygiene procedures.
• Build customer relationships through personalized conversations that encourage repeat visits and loyalty.
• Engage customers, identify their needs, and recommend products to drive sales.
• Meet or exceed daily sales goals through service, selling behaviors, and POS transactions.
• Promote loyalty programs and open credit accounts while explaining their benefits.
• Use clienteling and digital selling tools to maintain customer relationships, promote launches, and encourage return visits.
• Maintain dependable attendance and punctuality.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED