Café Ambassador - Westfield Valley Fair

Capital One•Vanity Fair Mall Cafe, CA

4d•Onsite

About The Position

The Café Ambassador is the face of Capital One’s mission to change banking for good, working in a modern community hub rather than behind a teller line or glass window. The role combines high-end customer service with guidance on digital banking, helping connect digital innovation with human interaction. The Café Ambassador is a banking guide, not a barista, and does not serve coffee. The role focuses on creating quality connections with guests, introducing Capital One products and services through genuine conversation without traditional sales quotas, and helping customers use mobile and other digital tools. The Café Ambassador also supports local financial-health events within Capital One’s established programs and community partnerships, resolves customer issues in line with compliance and regulatory requirements, and helps create a welcoming and inclusive environment. The position requires being active and moving throughout the Café during the day, flexibility as business needs change, and the ability to support nearby Café locations when needed.

Requirements

High school diploma, GED, or equivalent certification.
At least 1 year of Retail, Sales, or Customer Service experience.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to attend required training sessions, potentially on a schedule differing from the primary shift.
Ability to lift up to 25 pounds and move or stand for extended periods.
Regular and consistent attendance.

Nice To Haves

Associate’s degree.
2 or more years of banking experience.
2 or more years of Retail or customer-facing experience.
Proficiency in G-Suite.
Strong written and oral communication skills.

Responsibilities

Proactively engage with guests in a high-energy community space and local coffee shop.
Share the value of Capital One products and services through genuine conversation, without traditional sales goals or high-pressure tactics.
Guide customers through Capital One’s digital ecosystem, helping them use mobile tools and troubleshoot technology challenges.
Host and support local events that promote financial health, following established programs and strategic community partnerships.
Advocate for customers, solve problems, and own issue resolution in accordance with compliance and regulatory requirements.
Handle complaints and escalated situations, using de-escalation skills as needed.
Foster a supportive, inclusive environment where every guest feels welcome.
Work as a detail-oriented, positive, flexible team player who embraces change.
Move throughout the Café to connect with the community and support the guest experience.
Support nearby Cafés within a 50-mile radius as needed, with occasional opportunities to assist other locations in the broader region.
Work a flexible schedule that may include nights, weekends, and holidays, and adapt to business-driven schedule changes.
Attend all required training sessions, which may occur on a schedule different from the primary shift.
Maintain regular and consistent attendance.