Part Time Floor Leader - Westfield Valley Fair

Lush Handmade Cosmetics•Santa Clara, CA

20h•Onsite

About The Position

As a Part Time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, reviewing sales results, and leading training sessions. You work on the shop floor to lead and inspire Sales Ambassadors, helping them meet and exceed goals while creating an exceptional customer experience, a motivated team, and strong operational standards. The role involves coaching and giving feedback based on sales results, delivering product demonstrations and customer consultations, educating customers about Lush brand values, and building product knowledge. You also help develop team members, promote inclusion and belonging, oversee cash-handling and opening/closing tasks, maintain store presentation and inventory practices, and support compliance with company policies and health and safety standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service problems in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in delivering excellent customer service and product demonstrations; observe consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Develop product knowledge and make informed recommendations for customer needs.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Pursue personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication about diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists with the team.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards and procedures for opening and closing, product integrity, respectful workplace, and health and safety.