Asset Protection Detective, Westfield Valley Fair - Part Time
About The Position
As an Asset Protection Detective, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. Using surveillance, investigative tools, and strong partnerships with store teams and law enforcement, you will identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. This role contributes to loss reduction while maintaining a safe and welcoming store environment. Through training, observation, investigation, and de-escalation, the Asset Protection Detective helps protect company assets, support colleagues, and ensure customers can shop with confidence. The position includes using surveillance techniques, investigative tools, and reporting systems; partnering with Asset Protection leaders, store teams, and law enforcement; preparing documentation and evidence; training colleagues on asset protection protocols; and responding to alarms and other assignments. The role requires following company policies and legal requirements, including those related to apprehensions, searches, and evidence preservation. Court testimony may be required. Part-time colleagues are typically scheduled 12–24 hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability. The role involves prolonged standing and walking, periods in enclosed surveillance areas, and frequently lifting or moving up to 30 pounds. Candidates must be able to apprehend shoplifters. Macy’s offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit reviews, and an Employee Assistance Program with mental health counseling and legal and financial advice.
Requirements
- Ability to observe, identify, and respond to suspicious activity in a retail environment.
- Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
- Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Must be able to apprehend shoplifters.
- Ability to sustain long periods of time enclosed in surveillance areas.
- Frequently lift or move up to 30 pounds.
- Requires close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
- Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
- Experience using surveillance systems, reporting tools, or investigative technology.
- Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.
Responsibilities
- Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
- Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
- Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
- Prepare clear documentation, statements, and evidence for investigations, audits, and legal proceedings.
- Train colleagues on protocols that help protect company assets.
- Identify, investigate, and respond to theft and dishonest activity.
- Use surveillance to support the apprehension of shoplifters and dishonest employees while following company policies and legal requirements.
- Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
- Prepare timely and accurate reports related to theft incidents, investigations, audits, and assigned activities.
- Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
- Testify in court for criminal and civil cases as needed.
- Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
- Foster acceptance and respect in relationships with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
