Asset Protection Detective, Lehigh Valley - Part Time

Macy's • Whitehall, PA

2d • Onsite

About The Position

The Asset Protection Detective helps protect company assets, reduce shortage, and maintain a safe, customer-focused shopping environment. The role uses surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. Through training, observation, investigation, and de-escalation, the role supports loss prevention while maintaining a safe and welcoming store environment.

Responsibilities include identifying and investigating theft and dishonest activity, supporting shoplifter and employee apprehensions in accordance with company policies and legal requirements, recovering stolen merchandise, preparing accurate reports and evidence, and supporting investigations, audits, and legal proceedings. The role also helps train colleagues on asset protection protocols, responds to alarm calls, supports special assignments, and facilitates first aid when needed. The position requires prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, extended time in enclosed surveillance areas, and frequently lifting or moving up to 30 pounds. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Ability to stand and walk for prolonged periods and move within the work environment.
• Ability to apprehend shoplifters.
• Ability to sustain long periods of time enclosed in surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare documentation, statements, evidence, and timely, accurate reports for investigations, audits, and legal proceedings.
• Identify, investigate, and respond to theft and dishonest activity.
• Support the apprehension of shoplifters and dishonest employees while following company policies and legal requirements.
• Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
• Testify in court for criminal and civil cases, as needed.
• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
• Train colleagues on protocols that help protect company assets.
• Foster an environment of acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed