Part Time Floor Leader - Westfield Valley Fair

Lush Handmade Cosmetics•Santa Clara, CA

About The Position

As a part-time Floor Leader, you support the Store Management Team across store operations, sales, customer experience, and team development. You work primarily on the shop floor, leading and inspiring Sales Ambassadors to meet goals and create a positive, productive environment. The role includes driving sales, opening and closing the store, analyzing sales results, and leading training sessions, while helping deliver an exceptional customer experience and operational excellence. You represent Lush’s brand values through customer education and community engagement, build product knowledge, and make informed recommendations. You also support an inclusive team culture and help maintain company standards for cash handling, attendance, merchandising, inventory, store security, and health and safety.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results, grow the contribution of assigned segments, and celebrate team achievements.
Lead by example in delivering customer service and product demonstrations; observe consultations and collaborate with team members to exceed sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers in sales techniques and product knowledge.
Pursue personal development by assessing performance, seeking feedback, and using resources and opportunities to improve skills and knowledge.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists with the team.
Maintain a clean, organized, and visually appealing store.
Train the team in inventory best practices and fresh standards, support management with inventory tasks, and adjust displays using visual merchandising guidelines.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.