Part Time Floor Leader - Westfield Valley Fair

Lush•Santa Clara, CA

19h•Onsite

About The Position

The Part Time Floor Leader supports the Store Management Team across sales, customer experience, staff development, and store operations. The role is primarily on the shop floor, leading and inspiring Sales Ambassadors to meet and exceed sales goals while creating a positive, productive environment and an exceptional customer experience. Floor Leaders also help maintain operational excellence through cash handling, opening and closing duties, merchandising, inventory support, and adherence to company policies and procedures.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in providing an excellent customer experience, including product demonstrations; observe consultations and collaborate with the team to meet sales goals.
Educate customers on Lush brand values and communicate the company’s positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Pursue personal development by assessing performance and seeking feedback, resources, and opportunities to improve.
Encourage open communication about diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, and monitor employee breaks to ensure scheduled breaks are taken.
Review daily communications, store updates, and task lists to keep team members informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.