Seasonal Retail Sales Associate, Westfield Valley Fair

Macy's•San Jose, CA
•$18 - $22•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout holiday shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. Through product knowledge and friendly service on the sales floor or in the fitting room, you build trust, meet sales targets, and encourage customer loyalty. The role also involves maintaining a clean, organized, and inviting shopping space. Colleagues review sales goals, learn about new arrivals, popular items, trends, and promotions, and engage customers through warm, personal conversations. They maintain merchandise and store presentation, support teamwork, and work to improve individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability and interest in meeting daily sales goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Ability to use electronic devices.

Responsibilities

  • Deliver customer-focused selling and hospitality, including understanding customer needs and making personalized product and service recommendations.
  • Engage customers warmly, build relationships, and support customer loyalty.
  • Work toward daily selling goals and sales targets through customer engagement and smart selling behaviors.
  • Keep the sales floor clean, organized, and ready for customers.
  • Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
  • Maintain a shoppable space by merchandising new receipts, processing damages and testers, selecting merchandise for return to vendors, updating signs and pricing, and supporting merchandise moves.
  • Share Loyalty program benefits, ensure customers have what they need, and thank them for their visit.
  • Collaborate with colleagues and support one another to serve customers and communities.
  • Learn and improve continually to contribute to individual and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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