Seasonal & Regular Commission Sales - Valley Fair

Nordstrom•San Jose, CA

2d•Onsite

About The Position

Nordstrom is hiring commission sales employees to provide personalized service, build customer relationships, and meet sales goals. Employees may work in departments including Women's Apparel, Shoes, Men's Apparel, Lingerie/Bra Fitting, Kids Apparel & Shoes, Jewelry, Handbags, Accessories & Luggage, or At Home. The role involves helping customers find products and styles suited to their needs, offering product and fit guidance, and creating a positive shopping experience that encourages loyalty and repeat business. The position follows Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. Employees use in-store interactions and digital tools to develop a customer base, pursue sales goals, and maintain a customer-ready department. Nordstrom provides training for the bra-fitting process. Work schedules vary based on business needs and may include evenings, weekends, holidays, event shifts, and occasional support for other departments. The position is seasonal or regular, as applicable.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, customer outreach, and digital tools.
Provide personalized service, honest feedback, styling and fit guidance, and product recommendations.
Set and achieve personal sales goals and remain accountable for results.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book tool.
Stay current on fashion trends and product knowledge through trainings provided by Nordstrom and brand consultants.
Collaborate with teammates to keep the department customer-ready, including filling orders, stocking, re-merchandising, price markdowns, merchandise recovery, light cleaning, and participating in bi-annual inventory counts.
For bra-fitting assignments, measure customers in fitting rooms and provide appropriate fit and style guidance.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, peak periods, or event shifts, and occasionally support other departments.