Seasonal & Regular Commission Sales - Valley Fair

Nordstrom•San Jose, CA

1d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Valley Fair. The role focuses on delivering personalized customer service, building lasting customer relationships, meeting sales goals, and contributing to a positive, productive team environment. Depending on the department, employees assist customers with apparel, shoes, lingerie and bra fitting, kids’ products, jewelry, handbags, accessories, luggage, or home goods. Nordstrom provides training for the bra-fitting process and ongoing product and fashion education. Sales employees use in-store interactions and digital tools to develop a personal customer base, provide style and fit guidance, follow up with customers, and serve as trusted resources on products and trends. They also help keep their department customer-ready by stocking, filling orders, re-merchandising, marking down prices, recovering merchandise, cleaning, and participating in bi-annual inventory counts. Hours vary according to business needs. Employees must be able to work a flexible schedule, including evenings, weekends, holidays, and peak periods, and may occasionally help other departments. The role requires sustained movement and handling merchandise, including occasional lifting of items up to 25 pounds.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide personalized service and honest, confident style and fit feedback.
Set and achieve personal sales goals and remain accountable for results.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Maintain current knowledge of products, fashion, and trends through training and other learning opportunities.
Keep the department customer-ready by filling orders, stocking, re-merchandising, marking down prices, recovering merchandise, and performing light cleaning.
Participate in bi-annual inventory counts.
Collaborate with teammates, communicate openly, contribute to a positive team environment, and help keep the department productive.
Provide department-specific assistance such as styling apparel, helping customers select and fit shoes, conducting bra fittings, advising on children’s sizing and baby essentials, explaining accessories and product features, or recommending home products.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, and peak periods, and occasionally support other departments.