Retail Sales Associate - Furniture/Mattresses/Rugs, Westfield Valley Fair - Full Time
About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create shopping experiences that make customers feel welcomed and comfortable. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate strong product knowledge to educate customers and satisfy their needs. The role involves understanding customers’ furniture needs, offering personalized recommendations and complementary products, using technology to complete orders and help customers choose products, and participating in product knowledge training. You provide customer-focused solutions to problems, maintain contact with customers before and after delivery, follow asset protection and inventory control procedures, and foster an accepting and respectful environment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- 1–2 years of related experience.
Responsibilities
- Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
- Offer personalized recommendations and suggest complementary products.
- Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
- Participate in ongoing product knowledge training through technology and vendor partners.
- Resolve customer issues with customer-focused solutions, including converting returns into exchanges and expediting delivery-issue resolutions.
- Maintain customer contact through the pre- and post-delivery process.
- Follow asset protection and inventory control compliance procedures.
- Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.
- Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
