Rugs, Smith Haven Furniture - Full Time

Macy's•Lake Grove, NY

21h•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build lasting customer relationships through personalized service and product knowledge, helping customers find furniture solutions that suit their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging customer engagement with the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep current with product training through digital tools and vendor resources, answer customer questions, and stay in contact through delivery to resolve issues and support customer satisfaction. You help maintain a clean, organized, and shoppable sales floor; learn about new arrivals, best-selling items, trends, and promotions; engage and follow up with customers; update signs and pricing; support merchandise moves; and collaborate with colleagues to deliver individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to handle electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers find furniture solutions that suit their lifestyles and needs.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans, manage return rates, and encourage engagement with the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and merchandise-move activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, best-selling items, trends, and promotions.
Maintain contact with customers before and after delivery and resolve issues to ensure satisfaction.
Keep the sales floor clean, organized, and shoppable by recovering the floor and updating signs and pricing.
Collaborate with colleagues to serve customers and communities and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice