Rugs, Vancouver - Full Time

Macy's•Vancouver, WA

1d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and using strong product knowledge to educate customers and meet their needs. The role includes helping customers select suitable furniture and related products, processing orders with technology, resolving customer concerns, and supporting customers before and after delivery. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability. This position requires flexible availability, including days, evenings, weekends, and holidays. It involves frequent use of computers and other technology, including handheld equipment and cash registers, as well as lifting, standing, moving, reaching, and other physical activities.

Requirements

1–2 years of related experience is required.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to lift at least 50 pounds and perform the physical activities listed for the position.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and assist customers in envisioning, selecting, and comparing products.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service by problem-solving and offering customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory control compliance procedures.
Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice