Rugs, Vancouver - Part Time

Macy's•Vancouver, WA

2h•$17 - $23

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and demonstrating product knowledge to educate customers and meet their needs. The role involves understanding customers’ furniture needs, making personalized recommendations, using technology to complete orders and support product selection, and participating in ongoing product training. You also help resolve customer concerns, manage pre- and post-delivery communication, follow asset protection and inventory control procedures, and foster an accepting and respectful environment. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform physical tasks including moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Color vision.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision and select suitable products; support customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service through problem-solving and customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory control compliance procedures.
Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, promote the loyalty program, and demonstrate product knowledge.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice