Rugs, Rockaway Town Square - Part Time

Macy's•Rockaway Township, NJ

3h•$16 - $21•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and using strong product knowledge to educate customers and address their needs. The role includes helping customers choose suitable products, completing orders using technology, resolving service and delivery issues, and supporting a positive experience before and after delivery.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
1–2 years of related experience is required.
Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and assist customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service through problem-solving and customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolutions.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice