Rugs, Burbank Town Center - Full Time

Macy's•Burbank, CA

10h•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product information through digital tools and vendor resources, provide guidance, and address customer questions and concerns. You also maintain contact with customers during the delivery process and resolve issues to support their satisfaction. Selling colleagues prepare the sales floor, review goals and product information, engage customers, maintain a shoppable space, update signs and pricing, and support merchandise moves. They share loyalty benefits, follow up with customers before and after delivery, collaborate with colleagues, and work to improve results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules or procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals, client goals, and protection plan goals.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers find furniture solutions that suit their lifestyles and needs.
Achieve sales goals and promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training through digital tools and vendor resources, and answer customer questions and concerns.
Maintain contact with customers throughout the delivery process and resolve issues to ensure satisfaction.
Prepare and maintain the sales floor, including recovering the floor, updating signs and pricing, and supporting merchandise moves.
Follow up with customers to support satisfaction and a positive delivery experience.
Support colleagues through honesty, care, and collaboration, and work toward individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice