Rugs, Bellevue Square - Full Time

Macy's•Bellevue, WA

3h•$18 - $24•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and using strong product knowledge to educate customers and meet their needs. You help customers select suitable furniture and related products, process orders using technology, and support customers shopping and comparing products on devices. You also maintain contact before and after delivery, resolve service and delivery issues, and follow asset protection and inventory-control procedures. The role requires flexibility to work days, evenings, weekends, and holidays. It involves frequent standing, movement, reaching, lifting, and use of computers and other technology.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and ability to share information with diverse groups of customers and colleagues.
Resourcefulness and ability to adapt quickly to changing priorities.
Ability to lift at least 50 pounds and perform the listed physical activities.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide a high level of customer service by resolving problems with customer-focused solutions, including converting returns into exchanges and expediting delivery-issue resolutions.
Maintain contact with customers throughout the pre- and post-delivery process to support a positive shopping and delivery experience.
Follow asset protection and inventory-control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice