Rugs, Sherman Oaks Fashion Square - Full Time

Macy's•Los Angeles, CA

2h•$19 - $24

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and demonstrating strong product knowledge to educate customers and meet their needs. The role involves helping customers select furniture and related products, completing orders using technology, and supporting customers who use devices to shop and compare. You participate in ongoing product training, resolve customer concerns, support delivery-related issues, maintain customer contact before and after delivery, and follow asset protection and inventory control procedures. You also help foster an accepting and respectful environment for colleagues, customers, and communities. The position requires flexible availability for days, evenings, weekends, and holidays. Physical duties include lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The role also requires frequent use of computers and other technology, handheld equipment, and a cash register.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and ability to adapt quickly to changing priorities.
Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform the listed physical duties.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision and select suitable products, including supporting those shopping and comparing on devices.
Participate in ongoing product knowledge training through technology and vendor partners.
Resolve customer issues with customer-focused solutions, including converting returns into exchanges and expediting delivery-issue resolution.
Maintain customer contact throughout the pre- and post-delivery process.
Follow asset protection and inventory control compliance procedures.
Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, promote the loyalty program, and demonstrate product knowledge.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice