Rugs, Concord Sunvalley - Full Time

Macy's•Concord, CA

2h•$18 - $24•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate strong product knowledge to educate customers and meet their needs. The role includes understanding customers’ furniture needs, providing personalized recommendations, assisting with orders and product selection using technology, and supporting customers who use devices to shop and compare. You participate in product knowledge training, resolve customer issues, maintain contact before and after delivery, follow asset protection and inventory control procedures, and foster respectful, authentic relationships with customers, colleagues, and communities. Full-time colleagues are typically scheduled 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, and involves frequent standing, lifting, reaching, and use of computers and other technology.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and ability to share information with diverse groups of customers and colleagues.
Resourcefulness and ability to adapt quickly to changing priorities.
Ability to lift at least 50 pounds and perform the listed physical duties.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage with customers to understand furniture needs, demonstrate knowledge of products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision and select suitable products; support customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service by solving problems and offering customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
Maintain contact with customers throughout the pre- and post-delivery process.
Follow asset protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice