Rugs, Clackamas Town Center - Part Time

Macy's•Happy Valley, OR

3h•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and demonstrating strong product knowledge to educate customers and meet their needs. The role includes engaging customers to understand their furniture needs, recommending products and complementary items, using technology to complete orders and help customers compare and select products, participating in product training, resolving service and delivery issues, maintaining contact before and after delivery, and following asset protection and inventory control procedures. You also help foster an environment of acceptance and respect among colleagues, customers, and communities. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. The position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to meet the stated physical requirements, including lifting at least 50 pounds and standing for at least two consecutive hours.
Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

Engage with customers to understand their furniture needs and use knowledge of store products and services to build sales and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service by solving problems and offering customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
Maintain contact with customers throughout the pre- and post-delivery process.
Follow asset protection and inventory control compliance procedures.
Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice