Rugs, Vancouver - Full Time

Macy's•Vancouver, WA

16h

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep your product knowledge current through digital training tools and vendor resources, provide expert guidance, and address customer questions and concerns. You also stay in contact with customers during the pre- and post-delivery process and help resolve issues to support a satisfactory delivery experience. Daily work includes preparing and maintaining the sales floor, reviewing goals and product or promotion updates, engaging customers, following up with clients, maintaining merchandise presentation and signage, and supporting merchandise moves. Colleagues collaborate with one another, pursue individual and store results, and continue learning and improving.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales challenges, including client and protection-plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities and work independently as well as with a team.
Comfort using electronic devices.
Ability to perform the physical requirements of the role, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create personalized customer experiences and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers identify furniture solutions suited to their needs and lifestyles.
Achieve sales goals, promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on products, training, vendor resources, trends, and promotions; answer customer questions and concerns.
Maintain contact with customers before and after delivery and help resolve issues to ensure customer satisfaction.
Support inventory, fulfillment activities, merchandise moves, and sales-floor recovery.
Help keep the sales floor clean, organized, shoppable, and accurately signed and priced.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice