Rugs, Vancouver - Full Time

Macy's•Vancouver, WA

22h•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in Macy’s Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans and the loyalty program, manage return rates, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products, and keep current with product training through digital tools and vendor resources. You also maintain contact with customers during the delivery process and resolve issues to support their satisfaction. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing sales goals, new arrivals, popular products, trends, and promotions; welcoming customers and building relationships; updating signs and pricing; supporting merchandise moves; and following up before and after delivery. Colleagues collaborate with one another and work to improve service and sales results.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals and client and protection-plan goals.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers choose furniture suited to their needs and lifestyles.
Achieve sales goals and promote protection plans and the customer loyalty program.
Manage return rates and encourage customer engagement with the loyalty program.
Support inventory, fulfillment, and merchandise movement activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Keep current on product training, new arrivals, trends, and promotions through digital tools and vendor resources.
Maintain contact with customers before and after delivery and resolve issues to support a positive delivery experience.
Keep the sales floor clean, organized, recovered, and shoppable; update signs and pricing as needed.
Follow up with clients to support customer satisfaction and encourage repeat business.
Collaborate with colleagues to support customers and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice