Rugs, Oak Park Furniture - Full Time

Macy's•Overland Park, KS

18h•$15 - $21

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build lasting customer relationships through personalized service and product knowledge, helping customers find furniture solutions that suit their lifestyles and needs. You are responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging participation in the loyalty program. You also support inventory and fulfillment activities, use technology to help customers visualize purchases, place orders, and compare products, and stay current on product training through digital tools and vendor resources. You maintain contact with customers during the delivery process and resolve issues to ensure satisfaction. The role involves preparing and maintaining the sales floor, learning about new arrivals, top-selling products, trends, and promotions, engaging and following up with customers, updating signs and pricing, and supporting merchandise moves. Colleagues collaborate with one another and work to improve results and customer service. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals, client goals, and protection plan goals.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional shopping experiences in the Furniture department through personalized service and product knowledge.
Build customer relationships, help customers select suitable furniture, and follow up to ensure satisfaction.
Achieve sales goals and promote protection plans, loyalty benefits, and credit account openings.
Manage return rates and support inventory and fulfillment activities in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling products, trends, and promotions using digital tools and vendor resources.
Maintain contact with customers during pre- and post-delivery and resolve delivery-related issues.
Help keep the sales floor clean, organized, recovered, and ready for customers; update signs and pricing and support merchandise moves.
Collaborate with colleagues to serve customers and communities and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice